Community and social services tenders in Australia: a practical guide

By the Visionex Solutions bid teamLast reviewed 03/11/20266 minute read
The short answerCommunity and social services tenders come from state and territory departments, councils, primary health networks, the Australian Government and larger charities that subcontract. Most community services tenders and social services tenders ask you to prove three things: that you meet every mandatory requirement, that your method fits their scope, and that you have done similar work. Read the whole pack on day one, list the knock outs, and answer in the buyer's own words and format.

Who buys, and where not for profit tenders are advertised

Community services work is usually advertised on state government portals and council sites. Some is offered as grants rather than tenders, so check both.

See where to find tenders in Australia for every official portal.

What buyers usually ask for

  • Your program model and how it fits the community
  • Outcomes you will measure and report
  • Staff qualifications, screening and supervision
  • Cultural safety and accessibility
  • Partnerships and referral pathways
  • Budget, often against a fixed funding amount

Common knock outs to check first

  • Working with Children or other screening checks where required
  • Mandatory policies, such as child safety or complaints
  • Insurances at the level asked
  • Required forms and financial statements

Read our guide to tender knock outs for how to find them all.

How to stand out in disability services tenders

  • Show the outcomes you have achieved before, with numbers you can stand behind
  • Explain how clients find you and how you keep them engaged
  • Name partner organisations and what each one does
  • Keep the budget consistent with your staffing plan

Before you decide to bid

Check you can meet every mandatory requirement, that the size and location suit you, and that you have a similar job and a referee to show. If three answers are no, it is usually one to walk away from. Use our go or no go questions.

Questions

Is a grant the same as a tender?

No. A grant funds an activity, often with less detail on price. A tender buys a defined service. The writing skills are similar, but the rules and paperwork differ.

Can a small business win community services tenders?

Yes. Many contracts are sized for small and medium businesses, and some buyers have policies that support them. Pick tenders that match your capacity, and prove every claim with past work and referees.

Sources

Written by the bid team at Visionex Solutions, Melbourne tender consultants and the makers of BidPal. General information only, not legal advice.